Using Issue Tracking Software and Repositories
| December 4, 2008 @ 2:15 pm | Filed under Work |
I have found that issue tracking software and Subversion repositories can be more of an obstacle then a help if not used properly. Since I started working for the State of Utah one of my responsibilities was to update Subversion and come up with some standards for our group. Another task I was assigned was getting bug tracking in place. I figured that it was not that big of a task. However, now I realize that software without a plan is a recipe for disaster.
I was surprised to find that people who have been in software their whole career don’t understand these tools. Now I am paying the price of not adequately training these developers. I am in the process of writing up some documentation and coming up with processes that involve the tools we have.
The one lesson I learned is to never assume people will understand the tools without adequate direction. Also, never assume anything.